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President:     Col J N Pandey 

COMPLAINTS ABOUT METERS

 1.      The consumer feels his meter is running too fast, or complains that it is creeping on no load :

         Contact Zonal Assistant Engineer [AE(Z)] or XEN(D)

Ÿ        XEN(D) or AE(Z) will ascertain the consumer's real load and consumption by brief discussion with him to see whether the complaint is prima facie justified.

Ÿ         XEN(D) or AE(Z) feels the meter may be faulty OR otherwise if the consumer insists on having the meter checked, he will advise the consumer to deposit the inspection fee of Rs.50.00 and guide him about the procedure for doing so, viz, Bank Draft or I.P.O.

Ÿ         If the consumer makes the deposit, AE(Z) will

a)      have the meter checked within SEVEN days and

b)      if the meter is faulty, replace it BEFORE the next reading is due;

c)      give the consumer a copy of the meter installation particulars;

d)      report the change of meter to MSR.

Ÿ         MSR will

a)      note the change of meter in the meter reading book;

b)      give particulars to AFO(D) for preparation of an assessment bill.

Ÿ         AFO(D) will

a)      be responsible to ensure that an assessment bill is prepared before the next billing cycle and confirmation obtained from EDP.

b)      If he misses the billing cycle, he will nevertheless prepare an assessment bill, correct the computersied bill accordingly, and ensure confirmation of correct feeding from EDP.

 2.      It comes to notice that the meter has stopped.

Ÿ         The consumer of MSR will report the matter to AE(Z).

Ÿ         AE(Z) will arrange to

a)      change the meter within SEVEN DAYS;

b)      give the consumer a copy of the meter particulars;

c)      give the meter particulars to MSR

Ÿ         MSR will

a)      enter the new meter particulars in the meter reading book; and

b)      report to AFO(D) for preparation of an assessment bill.

Ÿ         AFO(D) will

a)      be responsible to ensure that an assessment bill is prepared before the next billing cycle and confirmation obtained from EDP.

b)      If he misses the billing cycle, he will nevertheless prepare an assessment bill, correct the computersied bill accordingly, and ensure confirmation of correct feeding from EDP.

3.      The meter burns out :

Contact complaint centre OR AE(Z)

Ÿ         If the consumer contacts the complaint centre, the technician deputed to the site will

a)      restore supply by providing a direct connection;

b)      fill out Form IG on the spot, with the signature of the consumer or his representative;

c)      bring the form back to the complaint centre.

Ÿ         The official in charge at the complaint centre will then forward the report in Form IG to AE(Z) before noon the following day.

Ÿ         AE(Z) will

a)      depute a Junior Engineer to the site ON THE SAME DAY, to report on the circumstances leading to meter burnout;

b)      initiate any consequential action, e.g., requiring the consumer to enhance his sanctioned load, etc.,

c)      arrange to replace the meter WITHIN FOUR WORKING DAYS of receiving the report from the complaint centre;

d)      forward the report in Form IG to MSR.

Ÿ         MSR will

a)      enter the new meter particulars in the meter reading book; and

b)      report (same form) to AFO(D) for preparation of an assessment bill.

Ÿ         AFO(D) will

a)      be responsible to ensure that an assessment bill is prepared before the next billing cycle and confirmation obtained from EDP.

b)      If he misses the billing cycle, he will nevertheless prepare an assessment bill, correct the computersied bill accordingly, and ensure confirmation of correct feeding from EDP.

Ÿ         If the consumer contacts AE(Z) directly, AE(Z) will

a)      instruct the J.E. whom he deputes to the site to restore supply by giving a direct connection; and

b)      take further action as above.

Citizen's rights with respect to DVB

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