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President:     Col J N Pandey 

WITHDRAWAL OF MISUSE

(See tariff for the basis of misuse charges)

1.      The consumer objects to the levy of misuse charges (New case, on first receipt of bill with misuse charges) :

Contact AFO(D)

·        The consumer will

a)      deposit an inspection fee of Rs.50/- (cash, Bank draft or IPO) at the District cash counter.

b)      present the receipt with Form IH to AFO(D).  If he has received a show cause notice, he may also give his reply with form IH.

Ÿ         AFO(D) will depute a Meter Reading Inspector (MRI) for site inspection.  MRI will do the site verification, as far as possible in the presence of the consumer, WITHIN THREE DAYS.  He will give the consumer or a representative of the consumer a copy of his site verification report.

Ÿ         If there is really no misuse, then the misuse charges will be dropped by the AFO(D) ab initio after obtaining approval of S.E.(D) within 15 days of receipt of MRI's site report.

2.      Old case : The consumer has received two or more bills with misuse charges but has not received any show cause notice :

Contact XEN(D)

Ÿ         If the consumer has been representing that there is no misuse but no inspection has been done, XEN(D) will depute an MRI for site verification.

Ÿ         MRI will do the site verification, as far as possible in the presence of the consumer, WITHIN THREE DAYS.  He will give the consumer or a representative of the consumer a copy of his site verification report.

Ÿ         If there is really no misuse, it will be dropped by the XEN(D) with the approval of  the Superintending Engineer (Distribution) [SE(D)] as follows :-

a)      If SE(D) finds no evidence that a show cause notice was issued, and there is evidence that the consumer has been objecting, then he will withdraw the misuse charges with effect from the billing cycle following the date of the consumer's first protest.  However if he finds that the consumer had protested after receiving the first misuse bill, and before the second misuse bill, he will drop the misuse charges ab initio.

b)      Where SE(D) finds that a show cause notice stands issued as per record, and the consumer has replied to it, SE(D) will withdraw the misuse charges as per the consumer's claim.

c)      Where SE(D) finds that a show cause notice was issued and the consumer  has not replied to it, he will withdraw the misuse charges with effect from the billing cycle immediately following the consumer's first protest.

Citizen's rights with respect to DVB

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